Frequently Asked Questions
General Questions
What types of transport services do you offer?
We provide boat transport, vehicle shipping, freight hauling, and industrial equipment transport for both individual customers and businesses.
Which areas do you service?
We offer nationwide transport, with a strong presence in Florida and the southeastern U.S.. Long-distance hauls and cross-country shipments are available.
Is Townsend Transport insured?
Yes! We are fully licensed and insured, ensuring that your cargo is protected throughout the journey.
How do I get a price quote?
Contact us to request a free, no-obligation quote. Just provide pickup and delivery locations, transport type, and cargo details, and we’ll send a customized estimate.
Are there any hidden fees?
No. We provide transparent pricing with no hidden costs. All potential fees, such as tolls or permits, will be discussed upfront in your quote.
Are delivery dates guaranteed?
While we strive to meet all deadlines, unexpected delays such as weather, road conditions, or mechanical issues may occur. We will keep you updated and provide real-time tracking
How fast can you transport?
Transport times depend on distance, scheduling, and permits. We aim for quick and efficient transport, with expedited services available upon request.
Boat Transport
What types of boats can you transport?
We transport personal watercraft, fishing boats, sailboats, yachts, and oversized vessels. Contact us if you have a special request.
How far in advance should I schedule my boat pickup?
We recommend scheduling at least 1-2 weeks in advance to ensure availability, especially during peak seasons.
Do I have to be present when you pick up or deliver my boat?
It’s best if you or a representative is present for pickup and delivery to sign paperwork and inspect the boat. However, alternative arrangements can be made if necessary.
Can you load/unload my boat at a ramp?
Yes, we offer ramp loading and unloading services for boats if required. Please mention this request when booking.
For my boat on its own trailer, do I need a spare tire, brakes, and lights?
Yes. If your boat is being hauled on its own trailer, it must have functional brakes, lights, and a spare tire to prevent delays or additional costs.
Is there a checklist to help me prepare my boat for transport?
Yes! We provide a detailed checklist to help you secure loose items, drain fluids, and remove accessories before transport.
What does it cost per mile to transport my boat?
Pricing varies based on boat size, distance, route, and fuel costs. Contact us for an accurate per-mile estimate.
Will the driver stay with my boat during the entire transport?
While our drivers make necessary stops for fuel and rest, your boat will be secure at all times, and we monitor its journey closely.
Vehicle Transport
Do you transport cars, trucks, and motorcycles?
Yes! We transport personal vehicles, classic cars, motorcycles, ATVs, and commercial fleets with open or enclosed options.
Should I remove personal items from my vehicle?
Yes, we recommend emptying your vehicle before transport. Personal belongings are not covered by insurance.
Freight & Commercial Transport
What types of freight do you haul?
We transport palletized goods, construction materials, heavy equipment, and oversized cargo. Custom freight solutions are available.
Do you offer long-term business contracts?
Yes! We provide fleet logistics, dealership transport, and ongoing freight solutions with priority scheduling and business-friendly rates.
Can businesses request priority transport?
Absolutely! Our commercial clients receive priority scheduling and customized logistics support for repeat or urgent shipments.
Industrial & Specialty Equipment Transport
What kind of industrial equipment can you transport?
We specialize in moving construction equipment, farm machinery, generators, and other heavy-duty machines with specialized trailers.
Do you handle permits for oversized loads?
Yes. If your shipment requires special permits, we take care of all the paperwork to ensure compliance and smooth transport.
Booking & Payment
What are your payment terms?
We require a deposit to secure your booking, with the remaining balance due upon delivery. Business clients may qualify for invoicing options.
We accept several forms of digital payment.
We accept credit cards, bank transfers, and business invoicing for commercial clients.
If I cancel my order, will I receive a refund?
Cancellations made before dispatch may be eligible for a refund minus a service fee. Last-minute cancellations may result in a partial refund or credit.
Support & Contact
How do I check on the status of my shipment?
You can check status updates by calling us, using our online tracking tool, or communicating directly with the assigned driver.
What if I need to reschedule or cancel?
Contact us as soon as possible. We offer flexible rescheduling options, and cancellations may incur a fee depending on notice time.
How can I reach customer support?
Phone: 9876543210
Email: [email protected]
Email: [email protected]
Still Have Questions?
Contact Us: and our team will be happy to assist you!
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